Privacy policy

XP-Pro Eyewear values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://xp-proeyewear.com, place an order, or otherwise interact with us. More information can be found in our Terms and Conditions.

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller responsible for your personal data.

What Information We Collect

We may collect and process the following personal data:

  • Identity Data: name, title, date of birth.
  • Contact Data: billing address, delivery address, email, telephone number.
  • Transaction Data: details of orders and payments.
  • Technical Data: IP address, browser type, device details, cookies.
  • Profile Data: account login details, preferences, purchase history.
  • Marketing Data: your communication and marketing preferences.

Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contract – to process and deliver your orders, manage returns, and provide customer support.
  • Legal obligation – to comply with tax, accounting, and consumer protection laws.
  • Legitimate interests – to improve our website, prevent fraud, and send relevant communications (where these do not override your rights).
  • Consent – for marketing emails, targeted advertising, and non-essential cookies. You may withdraw consent at any time.

How We Use Your Information

We use your data to:

  • Fulfil orders, process payments, and arrange delivery.
  • Manage your customer account and communicate with you.
  • Provide customer service and support.
  • Improve our website, products, and services.
  • Send marketing communications (only if you opt in).
  • Analyse site traffic and personalise advertising (where you have consented).
  • Ensure compliance with legal obligations and fraud prevention.

Sharing Your Information

We only share your personal data with trusted third parties where necessary, including:

  • Payment processors (e.g., Stripe, PayPal).
  • Delivery and logistics providers.
  • IT and website hosting providers.
  • Analytics and marketing services (e.g., Google Analytics, Meta Pixel), if consented.

We may also disclose your information where required by law, in response to legal requests, or to protect our rights.

This site may from time to time contain links to other sites. We are not responsible for the privacy policies or the content of any such sites and we encourage you to read these carefully. Any information you supply on such sites will not be within our control.

All third parties are required to respect the security of your personal data and to process it only in accordance with the law.

Cookies and Analytics

We use cookies and tracking technologies to:

  • Remember your preferences and shopping basket.
  • Analyse site traffic and usage.
  • Support targeted advertising and remarketing (only with your consent).

You can manage cookies through our cookie banner and your browser settings. For more detail, please see our Cookie Policy, which includes a table of the cookies we use, their purpose, and how long they last.

Children’s Data

Our website is not intended for children under 16, and we do not knowingly collect their personal data. If we become aware that we have inadvertently collected such data, we will delete it promptly.

International Transfers

Some of our service providers may process your data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs)..

Data Retention

We keep your personal data only as long as necessary for the purposes described:

  • Order and payment records – at least 6 years (to comply with legal obligations).
  • Customer account details – until you request deletion or your account has been inactive for 24 months.
  • Marketing data – until you unsubscribe or withdraw consent.

Your Rights

Under data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data (where no longer required).
  • Object to processing based on legitimate interests.
  • Withdraw consent (for marketing or cookies).
  • Request restriction of processing in certain cases.
  • Request data portability (for data provided under contract/consent).

You can exercise these rights by contacting us (see below). You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, misuse, or unauthorised access. These include encryption, secure servers, restricted access, and regular monitoring of our systems.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

XP Pro Eyewear

Customer Privacy Enquiries

5 - 6, Gray's Yard, Springfield Rd, Chelmsford, CM2 6QR, UK

Email: contact@xp-proeyewear.com

Telephone: +44 (0) 1245 200335

Please note that XP Pro Eyewear is a trading name of The Optoplast Actman Eyewear Co Ltd, the legal entity responsible for processing your personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the “last updated” date.

Last updated: 30th September 2025